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Click on the CD image
to Request a
Demonstration CD
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e-mail our support service
(you will need to be on a support contract)
When contacting support you need to provide the following
information to allow us to diagnose your problems.
1. The serial number of the product
(found in help/about on the design32).
2. The version number of the product
(found in help/about on the design32)
3. The operating system of the PC/Server running the product
(found in help/about windows explorer)
4. NT Event Log
(if appropriate for your issue)
5. loftware.log
(from the system32 directory)
6. llmwdn32.ini
(found in the winnt directory)
7. The printr32.ini
(found in the loftware labelling directory)
8. llmwbp32.ini
(found in the winnt directory)
9. llmthred.ini
(found in the winnt directory)
10. llmwclnt.ini
(found in the winnt directory)
(not always there, depends on setup)
11. A screen shot of the houskeeping tab
(called from the LPS configuration manager)
12. If you are having issues with a particular label, then a copy of
that particular label design ( <label name>.lwl )
Please also provide a description in your e-mail of
the actual problem you are encountering, also the person within your
organisation to contact regarding this and their telephone details.
Once we have this information we can work with you to resolve your
issues.
Click
here to open an e-mail to support then attach the additional
files as required.
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